Best Rate Guarantee
We want you to pay the lowest price possible for your hotel. Should you find your hotel room at a lower online rate after you have booked with a site listed on GetRates, we will refund you the difference, provided that this lower rate is available on a website:
You must contact us within 24 hours of making your booking to be eligible for the Best Price Guarantee.
1. The lower rate must be available on the website that is not participating in GetRates comparison process.
2. You must book your room with the best priced booking provider having used GetRates.
3. As hotel prices can change frequently, you must contact us by email firstname.lastname@example.org within 24 hours of purchasing your hotel room from the best priced booking provider using GetRates. Your email should include the following information: your name, reservation number, copy of the confirmation e-mail/voucher and the website where the lower rate is available. Incomplete or inaccurate emails will not be taken into account.
4. The guarantee is not applicable for same day bookings.
5. The guarantee only applies in respect of a lower rate that is available for online booking. The lower online rate must be bookable when we validate your claim, within the 24 hour period, screen shots will not be accepted as proof.
6. The lower rate must be found online for an equivalent room at the same hotel as booked through the best priced booking provider using GetRates on the same check-in and check-out dates with the same booking conditions.
7. The lower rate must be in the same currency.
8. GetRates will only refund the difference between the rate found on the best priced booking provider that participates with GetRates and the lower rate if your reservation through the GetRates participating provider is completed and not cancelled and not subject of a no-show.
9. "Best Price Guarantee" does not apply to hotel rooms purchased through or in combination with membership rates, frequent stay, loyalty points or other "reward" type programs or special promotions of the hotel where the booking is made. Lower rates available through opaque sites where the exact hotel isn't known until after booking are also excluded from the guarantee.
10. If your claim is successful the “Price Difference Refund” will be issued within 30 days after the check-out date of your reservation with the best priced booking provider listed on GetRates.
11. Payment can be made to PayPal accounts, UK, US and Australian bank accounts.